My.N for Customer Service

My.N's integrated database holds all the information about a customer in one place.

Order details, delivery dates, jobs underway and past transactions may all be accessed instantaneously.

When a customer places an order, the sales operative has a wide range of information available, so that the customer feels that they are dealing with an organization that is organized and informed from the outset.

Queries raised by customer's are grouped into 'threads' so that the progress history of any single issue can be reviewed easily. Issues requiring a response spawn tasks, which are scheduled and assigned. The current progress on any task can be viewed easily.